Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at NDX nSequence in Reno, NV, for a full time Customer Service Representative.  

The regular hours for this position are 7:00 a.m. to 6:00 p.m., Monday through Thursday, and subject to change from time to time. 

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!     

Primary Responsibilities and Essential Functions of the Position:

Answer phones in a timely manner while displaying appropriate phone etiquette Data entry Schedule meetings with DRs and Case planners Promptly relay issues and concerns to appropriate area Be courteous and treat external as well as internal customers with respect Liaison between the customer and the lab staff Scheduling cases Follow up on cases that are at sister labs Invoice completed cases Payment posting Organize work area for highest function and efficiency Ability to effectively use lab management software to address customer needs All other duties as assigned

Skills and Abilities Required:

Must be able to fluently read, write, speak and understand English Type a minimum of 55 wpm Must have computer skills including typing and familiarity with Microsoft Office products Verbally communicate via telephone-maintaining a positive demeanor. Verbally communicate with all levels of staff-maintaining a positive attitude and mutual respect. Takes initiative Exemplify the NDX core values Excellent listening skills Attention to detail and accuracy

Minimum Education and Experience Required:

Required: High school diploma or GED equivalent Preferred: Minimum 12 months experience in a Customer Experience role or in a dental environment

Hazardous Materials or Equipment Used:

General Office Equipment

Physical Requirements:

Perform tasks at multiple workstations-standing and sitting for extended periods of time Push, pull, lift, and/or carry up to 25 pounds