Start Date: 07-02-2025Date Added: 07-02-2025Status: Accepting CandidatesIndustry: AerospaceCategories: AE54 – Customer Service Rep – Aerospace
Description:Customer Service Representative II
Location: Van Nuys, CA
Term: Contract Assignment – 4 months (extendable)
Shift: Monday to Friday – 7 am start
Pay Rate: $20 – $25 per hour (based on experience)
Job Summary:
As part of the Repair Sales Administration team, you will be working to provide high levels of customer service and support to ensure customer satisfaction at all times
Objective and mission:
• The Repair Sales Administrator is primarily responsible for the administrative management of orders with the aim of contributing to economic performance and customer satisfaction
• The Repair Sales Administrator serves as the interface between the customer, the Sales Department, the Program, Customer Support, Production/MRO, Supply Chain, and Finance. He/She participates in the implementation of contractual objectives and manages order processing until invoicing
• The Repair Sales Administrator contributes to customer satisfaction by ensuring regular and proactive communication
Responsibilities:
• Consider and process customers orders in compliance with applicable procedures, instructions and tools
• Perform Sales Administration order review: Ensure conformity between the customer’s order, the administrative file, and the ERP system (PN and SN, conformity of delivery and billing addresses), verification of Investigation requests, order specificities
• Acknowledge receipt of the order towards the customer
• Prepare quotes in accordance with established pricing policy
• Send quote and deploy best efforts to get the customer approval in the shortest timeframe
• Verify eligibility for commercial warranty
• Provide repair lead times
• Enter customer quote approval in the ERP system
• Control achieved margin and raise alerts in case of unforeseen deviations
• Transmit repair reports to the customers
• Manages the Quarantine of Customer owned property
• Send invoices to the customers
• Provide ongoing support and service to customers by responding to their information requests, ensuring a good understanding of their needs, and coordinating internal requests
• Support the Customer Support Manager in the preparation of performance reviews and attend the reviews when required
• Manage Export Control aspects
• Handle claims related to Sales Administration:
• Manage customer complaints and ensure resolution of billing disputes
• Contribute to the resolution of commercial or logistical disputes
• Collaborate with the Credit Management team in overdue settlement
• Ensure the update of new data in relevant IT systems (creating new customers accounts, requesting P/N and price creation/modification to the relevant team, etc.)
To apply please email your resume to Ketuben at: kpatel@cantech.agency
AER1