We are looking for a Customer Support Representative to join our team in Dallas, North Carolina. In this role, you will be responsible for responding to customer inquiries via telephone, email, or chat regarding our organization’s products and services. You will also take a hands-on approach in following up with existing customers, ensuring their needs are met, and collaborating with the outside sales team to achieve growth goals.

As a Customer Support Representative, you will resolve complex or unique customer requests, providing customized solutions, and offering the highest level of customer satisfaction. You will analyze customers' product needs, coordinate with internal service and technical teams, and communicate updates effectively. For certain more complex or critical products, you may be assigned specialized support tasks.

In addition to managing customer interactions, you will use a customer relationship application or database to track activities, research product information, and ensure efficient and accurate follow-up. Your contributions will play an essential role in driving customer loyalty and satisfaction, as well as supporting our organization’s overall success.

Our comprehensive benefits package is designed to support your well-being and professional growth. We offer medical, dental, and vision insurance for you and your family, competitive salary, bonus programs, and 401K retirement plan, training opportunities, tuition reimbursement, vacation and PTO, paid holidays, gym reimbursements, and more!  Join us and be a part of a team that values your contributions and supports your goals! 

 

RESPONSIBILITIES:

Respond to customer inquiries via email, phone and internal systems Manage key accounts, coordinate orders and product shipments Support regional and territory sales managers Data entry and report analysis Organize and assist with training events Provide additional support with sales projects

COMPETENCIES:

Strong organization skills and ability to multi-task Excellent written and oral communication skills Strong computer skills (Proficient in all Microsoft Office applications and Google Suite) Strong sense of professionalism, customer service skills and work ethic Strong mechanical aptitude

 

The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons.  The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)