Customer Service Representative III - DPW Print (https://www.governmentjobs.com/careers/detroit/jobs/newprint/4837591) Apply  Customer Service Representative III - DPW Salary $32,288.00 - $41,308.00 Annually Location Coleman A Young Municipal Center, MI Job Type Certified-Regular Civil Service Job Number 20243081005DPWPA Department Dept of Public Works Division City Engineers Opening Date 02/18/2025 Closing Date 2/21/2025 1:59 PM Eastern Bargaining Unit 1210-AFSCME NonSupervisory Local 62 DPW Clerical + Description + Benefits + Questions Description Provides support to customers seeking applications for DPW Right of Way permits and vehicle registrations associated with haulers of extraordinary loads. This includes processing a variety of permits, such as construction permits that alter the Right of Way, permits for Right of Way occupation, valet permits, and oversized/overweight load permits. Requests may come through on-site visits, phone calls, or email. Responds to permit issuance-related requests and complaints by performing record research. Under general supervision, performs responsible work requiring knowledge of departmental rules and exercises independent judgment. Examples of Duties + Complete the intake and verify the accuracy and completeness of permit applications, required attachments and documentation, and account files for internal and external customers. + Perform data entry for all applications, approvals, permits, licenses, inspection requests and other related actions into DPW’s databases. + Interact with customers in person at the counter to address procedural questions related to permit issuance, payment requirements and issues, including any necessary telephone contact or follow-up. + Interact with other governmental agencies, City departments and DPW divisions, and their computer systems, to request required information or schedule activities relating to the permit the customer is seeking. + Research departmental records for information related to status, inquires and payment histories. + Perform investigations through research of divisional files and departmental records for other government agencies. + Prepare forms and records to document application and issuance of permits and licenses. + Initiate investigations of illegal permit work and forwards information for inspection follow-up. + Compile the results of activities and prepares reports, including statistical and metrics reports, reports for the office of the Ombudsman, and ADA ramp reports. + Assist customers with completing applications and other forms and paperwork. + Review applications and affidavits for completeness, including the attachment of all required documents and forms. Ensure that customer site plans adhere to established standards. + Provide information, in person and by telephone, regarding general informational inquiries and procedures. + Enter customer information via personal computer into database. + Research customer inquiries and provide current information. + Process payments related to permit applications or associated fees, and issue Certificates of Occupancy, compliance, Acceptance and Grants. + Documenting and maintaining records for resident complaints and inquiries. + Utilization of advanced systems such as ArcGIS, OpenGov, ProjectDox, Smartsheet, and Dotmaps. + Knowledge and enforcement of the Metro Act. + Conduct Right of Way Management system testing. + Cross-reference descriptions with our Right of Way Management system and ArcGIS to confirm jurisdictional compliance. + Maintain and update the DPW sidewalk database. Minimum Qualifications + High school graduation or GED. + One year of experience in customer service or duties requiring a high volume of customer contact assisting the public with procedures related to obtaining construction permits and business, trade, and occupational licenses. + The ability to research and maintain the maintenance of files and records, and the ability to prepare routine reports. Equivalent combinations of education and experience which provide the required knowledge, skills, and abilities will be evaluated on an individual basis. Supplemental Information Evaluation Plan + Interview: 70% + Evaluation of Training, Experience & Personal Qualifications: 30% + Total of Interview and Evaluation T.E.P: 100% Additional points may be awarded for: + Veteran Points: 0 – 15 points + Detroit Residency Credit: 15 points LRD: 02/18/2025 EMPLOYMENT BENEFITS The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following: HEALTH + Medical - Eligible for hospital, surgical, and prescription drug benefits. + Dental + Vision INSURANCE + Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent. + Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement. PAID TIME OFF + Sick Leave + Vacation + Holidays OTHER LEAVE BENEFITS The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave, RETIREMENT BENEFITS City Employees Retirement System As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after: • Completion of thirty (30) years of service; - At age sixty (60) if you have at least ten (10) years of service, or - At age sixty-five (65) with eight (8) years of service. • In the event of disability, other eligibility rules apply); - An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service; • Employees are vested after ten (10) years of service, regardless of age. ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions. Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit. 01 What is the highest level of education that you have obtained? + No High School Diploma Or GED obtained + High School Diploma Or GED + Associates Degree + Bachelors Degree + Masters Degree or Higher Degree 02 How many years of experience have you had providing customer service or duties requiring a high volume of customer contact assisting the public with procedures related to obtaining construction permits and business, trade, and occupational licenses? + None + Less than one year + At least one year + At least two years Required Question Employer City of Detroit Address Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226 Website http://www.detroitmi.gov/Detroit-Opportunities/Find-A-Job Apply Please verify your email address Verify Email