Bayonet Plumbing, Heating, and Air Conditioning is in need of Full Time Customer Service Representatives Various Shifts Available – Days, Nights, Weekends! Responsibilities + Interact with customers via telephone to provide information + Use computer system to track, gather information, and/or troubleshoot customer issues + Process transactions and reply to inquiries about services + Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken + Schedule appointments and field customer questions + Address problems and requests by transmitting information or providing solutions + Ensure that appropriate actions are taken to resolve customers problems and concerns + Enter data in computer system and maintain logs/records of calls, activities and other information + Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken + Show care and compassion for customers + Maintain the highest level of customer service + Effective communication with all other dispatchers and persons in the office + Ability to work as a team + Ability to work in a very fast paced, high pressure environment Required Skills + Call Center Experience 1-2 years minimum  + Excellent communication skills, including active listening +  Service-oriented and able to resolve customer grievances +  Proficient computer skills +  Proficient phone/communication skills +  Great attention to detail +  Ability to multitask +  Must be willing to work on varied evenings and weekends. +  HVAC or Plumbing office experience a plus Education and Experience: +  High school diploma or equivalent +  Customer Service Experience Required Benefits: + Medical Insurance Powered by JazzHR