Kaycan has an exciting career opportunity for a Customer Service Representative based in Langley to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

Schedule: Monday to Friday
Status: Full Time, permanent, On-site

Here’s what you’ll be responsible for in this role

This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches. You will work with a great branch team to deliver the following:

Understand customer needs and advise best solutions for a positive customer experience Address client inquiries regarding order status and complete order adjustments in a timely manner and creating new customer accounts for sales team Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary and apply refunds/returns for customer accounts Liaise with head office and other branches from across Canada to solicit inventory to meet customers’ needs Updating, referencing, and maintaining customer accounts in our inventory/CRM system Enter orders for other branches in accordance with procedures for special materials and interbranch shipping Updating and referencing the company’s CRM system (Oracle) Supply and inform clients of pricing, credit terms as well as entering orders in system Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals Other duties as required.