Customer Service Representative - Membership

This is an entry level trainee position within the Member Service Center (MSC) . Responsibilities include receiving and successfully resolving member service requests via the telephone or internet, mediating requests for service and possessing the skill sets to achieve proficiency in two other business lines within the MSC futuristically. Also required the ability to sell and promote various products and services. Specialists are empowered within guidelines, to make service-policy exceptions on the member's behalf from an MRM perspective, ensuring member retention and satisfaction. Trainees must meet goals at the minimum standard/threshold by the end of the 90-day training period.

Job Details

Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Membership Call Center. What do we offer?

Outstanding BenefitsIn person training schedule 9am to 6pm M-F/ Every other SaturdayRegular Schedule 10:00 Am to 7Pm/ Every other Saturday$22 /hour to startPaid Training & Growth Opportunities

Is this position for you? Are people drawn to your outgoing, magnetic personality?

Do you enjoy making small talk and helping others? If you answered yes to these questions, this role is perfect for you!

We are not looking for people who can read scripted transactions – we’re looking for forward thinking, problem solvers who can dazzle our members with their personalities while critically thinking of unique member-centric solutions.

What you will do:

Work directly with customers through inbound phone calls. Calls range from helping customers maintain their memberships to calculating DMV registration fees.Listen and understand customer issues, while offering meaningful solutions. Proactively offer valuable AAA products and services to meet their needs.Actively listen and engage Members and fellow Team Members with a “can do” attitude.Be open to training, coaching and development leading to positive career growth.

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What you will need:

Prior customer service experience.Must live 30 miles radius of training location 1225 S Freeport Pkwy, Coppell, TX 75019Demonstrate excellent communication skills (written, verbal, and listening)Ability to multi-task and perform well in a fast-paced environment.Proficiency using computers while actively listening, both for data entry.Complex computer navigation.A flexible, “can do” attitude to navigate our ever-changing environment.High school diploma or equivalent.Must be able to pass a background check and drug test.

Diversity, Inclusion, and Belonging is rooted in our core values. The strength of our organization is our employees. Bringing together and supporting different culture, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. We are committed to creating a workplace where all employees, regardless of background, or characteristics, are engaged, feel they belong, and can grow and develop long careers with our organization.

Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer