Job Title: Customer Service Representative/Order Management Job Description ORDER ENTRY: + Enter repeat work orders (sales will enter new orders that require new pricing) + ENTER BALANCE ORDERS + ENTER LABEL WOs + ENTER MISC WOs + ENTER CREDIT MEMOs NEW ORDERS ENTERED BY SALES REP: (not yet WIP): + Confirm label PS code status and quantity + Apply PS codes to WO as directed by Rep for inserts or other components + Review ETA listed by sales rep and change as needed + Confirm all items listed under product/services tab are correct to reflect accurate pricing/quantities + Request new PS codes and add to WO as needed + Evaluate labels or other customer supplied components BEFORE moving to WIP. Send a component request email to customer outlining this information and continue following up to receive components. ORDER CONFIRMATIONS: + Send initial order confirmation to customer for approval + Update customer’s order based on their response to order confirmation + Upload new customer documents to customer profile such as CC auth forms, credit applications, insurance certificates, signed PO or OC’s + Update customer profiles to ensure contacts and general information are up to date and accurate + Make sure all correct components are printable on order confirmation + Check all entered orders, PO against WO, send customer OC and turn to WIP + Follow up with customer until order is confirmed PAYMENTS: + Send Pre-Payment and Balance Due Requests + Receive payments from customers + Process CREDIT CARD and E-CHECK payments + Follow up with customer until order is paid ORDER STATUS: + Monitor orders and adjust ETAs accordingly + Notify customer of any delayed ETAs + Add status comments with updates to orders + Work with purchasing, production, accounting, logistics and sales reps to keep order on schedule UNSHIPPED WIPs + Review, follow up on and update all UNSHIPPED WIP WOs A/R STATEMENTS + Send A/R Statements to customers with a PAST DUE BALANCE + Follow up on payment SAMPLE REQUEST: + Enter sample requests + Request samples + Create UPS Labels + Show rep prototype of sample, kit and ship DOCUMENTATIONS + Send customer spec sheets, COA’s or any type of material related documentation (GMO, supplement facts, allergen, etc.) + Create QC REQUESTS for any documentation needed Hard Skills + 3+ years of customer service experience + Experience with a manufacturing company + Experience with ERP system (they use a homegrown system) Work Site This is a fully on-site position in Fairfield, New Jersey. Work Environment Need to be onsite at Clifton, NJ office 5 days a week. Monday-Friday 8am-5pm. Benefits + Opportunity to work with a leading chemical manufacturer + Flexible compensation + Great benefits package + Internal career growth opportunities This position is moving extremely fast as this is an urgent need for the client. If interested, please send over your most up to date resume to ktrivigno @astoncarter.com along with your availability for a 10-minute phone call. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.