West Plains, MO
8 days ago
Customer Service Representative - Ozarks HOME/DME

EDUCATION:

 

Minimum of High School diploma Preference of related experience and/or training in DME

 

QUALIFICATIONS:

 

Strong communication, interpersonal and customer service skills Ability to work accurately, with interruptions to meet deadlines Ability to work well independently as well as part of a team Ability to exercise flexibility, initiative, good judgment and discretion Ability to pay close attention to detail with a high degree of accuracy Must have a clean background check (No Priors) Must require organizational skills

 

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

 

Researches patient information, enters patient into system, calls physicians, verifies insurances (to include Medicare, Medicaid, and Private Insurances) and prints orders. Researches patient information, determines pay source and/or coverage of any requested parts of repairs to customer equipment.  Provides information prior to ordering or replacing any parts to appropriate persons. Assists and waits on walk-in customers. Assists in year-end physical inventory reconciliation process.  To include: physical counts of finished goods, rechecking of numbers when needed. Helps with the overflow of phone calls. Keep phone log and take messages. Maintains showroom display, makes final check during last 30 minutes of workday. Assists in checking that all printers, copiers, computers, lights, and coffee pots are turned off, doors locked and telephones are transferred at the end of the day. Assists in daily rotation of keeping oxygen cylinder closet full. In rotation for on call scheduled duties. Certified in care and fitting of mastectomy patients. Assist patients with fittings. All other duties as assigned.
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