Johnson Service Group has an immediate opening for a Part Time Customer Service Representative for a 2-3 month contract position to work on-site in Costa Mesa, CA. Previous Public Sector Experience a plus.

Hours:  
10:00 am – 2:00 pm Monday through Thursday
8:00 am to 4:00 pm on Friday

Ideal Candidates will have:
Experience working in an office setting at a front desk counter Experience taking customer payments Excellent customer service ability Ability to learn new work processes quickly Ability to work on multiple tasks simultaneously Experience in a government, utility, and public agency desirable, but not required Responsibilities: Greets and directs visitors at the front counter; answers and routes general incoming District telephone calls; transfer calls to appropriate employee/department. Answers customer questions and inquiries by phone, internet, in person, or in writing; researches, resolves, and responds to customer billing, payment, or  service concerns using a variety of advisory data; and processes requests for all service orders accordingly. Serves as cashier; accepts and applies payments for utility bills over the counter, via mail, online and/or electronic files; balances receipts; completes and routes balance sheets; prepares cash and check deposits for the bank; performs a variety of duties related to electronic funds transfer (EFT/NACHA); collects and processes deposits. Assists field staff by looking up account information in the billing system. Explains and enforces departmental policies and procedures to the public. Performs appropriate opening and closing procedures for the lobby. Qualificiations: High School Diploma or Equivalent One year customer service and routine bookkeeping experience. #D800

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.