Charleston
25 days ago
Customer Service Representative - Part Time
Benefits: Competitive salary Employee discounts Flexible schedule Opportunity for advancement We have an immediate opening for a Part-Time Customer Service Representative at our PostNet West Ashley location.

TO APPLY FOR THE POSITION: Send your resume to sc112@postnet.com with the subject line: Part-Time Customer Service Position

Part Time Hours Breakdown:

Five days per week (20-30 hours per week) 2 to 3 Saturdays per month 11:30am to 4:00pm on weekdays 10:00am - 2:00pm on Saturdays Closed every Sunday Closed on all major holidays No night shifts Our full hours are Monday-Friday 9:00am - 5:00pm and Saturday 10:00am - 2:00pm.

This position's responsibilities include answering phones, filing, printing, and assisting our customers with their packaging & shipping needs, plus additional clerical/store duties as needed. We are looking for an Associate that thrives in a fast-paced environment. This position also requires careful attention to details while frequently shifting your focus between customers and new orders. The perfect candidate would be a super-fast thinker/talker/mover that is also able to memorize many details very quickly. If you are an individual with an upbeat personality that can stay focused and effective in a very busy retail/production environment, you may be the person we are looking for!

WHAT WE PREFER FOR YOU TO BRING TO THE TABLE: Previous customer service or sales experience in a retail environment Exceptional customer service skills Ability to translate customer requirements into final products or services Assist in handling customer complaints and problems in a professional manner Multitasking – must have the ability to simultaneously process multiple tasks Effective verbal and written communication skills Strong attention to detail Outstanding time management and organizational skills A high school diploma or equivalent required Valid driver’s license required Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software Some supervisory skills preferred Notary Public certification (will be provided if needed)  WHAT WE EXPECT OF YOU: Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner Assists customers with their product and service need in person, through email, and by phone  Processes customer sales through the point-of-sale system Up-sells, cross-sells, and actively participates in marketing and promotional initiatives Opens and closes the center, cash register, and other center systems Assists management in maintaining, ordering, and stocking inventory Maintains the center consistent with established standards Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff Sorts and deposits mail in private mailboxes Captures, complete tasks, and organizes Virtual Mail  PHYSICAL AND SAFETY REQUIREMENTS: Must be able to stand behind a sales counter for extended periods of time Must be able to lift at least 50 pounds Must be able to communicate clearly with customers by email, by phone, and in-person May be required to operate a motor vehicle Must perform all duties in a safe and efficient manner Benefit/Perks Competitive Compensation  Flexible Scheduling  Hard work, collaboration, humanity, fun, and laughter  Career path development  Compensation: $12.00 - $15.00 per hour

*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

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