As the world’s only major agriscience company completely dedicated to agriculture, we’re building a culture that stays curious, thinks differently, acts boldly and takes a stand on what’s right for our customers, our co-workers, our partners and our planet. We know we’ve got big challenges to solve - we hope you'll be part of the solution. Working at Corteva connects you with more than 20,000 colleagues united by a shared vision to grow what matters.

We’re hiring a Customer Service Superstar!

Reporting to the Customer Service Leader/Manager the CSR will be a team player and form an integral part of the business delivering exceptional service to the customer. Our team consistently creates and delivers a world-class customer service experience to distributor, retailer, agent and grower customers.

Learn how you can be our voice in the conversation about the future of agriculture.

Your Challenge:

Agency Invoicing: Ensure the effective and timely processing of agency sales through to invoicing.

Agency Management: Ensure the effective handling of the agency customer service including Agency reconciliations, Agency audits, consignment returns, transfers, Agency customer service.

Agency Administration: Day to day administration of the consignment management portal (AIMS) portal as a ‘system super user’, including setup and maintenance of new accounts, min-max stock limits, inventory setup, pricing etc.

Agency Accreditation: Management of Agents accreditation certificates and stewardship programs.

Agency Access Reviews: Product and Customers reviews as required.

Order Management: Ensure the effective handling of all agency orders from order receipt to product dispatch/delivery. Enter orders accurately and on-time into transactional systems and subsequently monitor product and documentation to ensure customer needs are met. If required, check order versus sales policy.

Invoicing: Timely creation and distribution of customer invoices, credit/debit memos.

Reconciliation of consignment accounts between SAP and the consignment management portal(AIMS), including conducting regular reports and audits between the two ERP / CRM systems to ensure the stability and accuracy of data flow and data integrity.

Manage Returns: Execute authorized product returns and process appropriate credits/adjustments and/or replacement goods.

Manage Complaints: Handle customer complaints (esp. service complaints) in accordance with company/business procedures. Track complaints through to resolution.

Compliance Activities: Maintain full compliance with Sarbanes-Oxley (SOX) and any other control requirements.

Inquiry Management: Efficiently handle inquiries from internal and external customers.

Support Accounts Receivable / Credit Management: Coordinate credit hold and order release in conjunction with treasury. Support the resolution of payment / accounts issues and discrepancies.

Location: This position is flexible with 3 days from our Chatswood office and an option of working from home for 2 days.

Qualifications:

Minimum of two years in 'hands-on' customer service role.

Highly developed understanding of customer needs and focus is essential, with a high commitment to service excellence.

SAP and SalesForce experience would be advantageous.

Understanding of commercial business practices and processes.

Knowledge of integrated account management

Accurate data entry capability with a high attention to detail.

Strong communication, (written/verbal/presentation) personal leadership, problem solving and a desire to learn should be core competencies.

Ability to work independently, as well as effectively within teams/networks when required.

Able to adopt a mature and professional approach in handling difficult customer issues, conflicts and demands