This is a hybrid position working Monday to Friday on day shift.

The Customer Service Representative/Patient Equipment Specialist assists in the smooth and efficient operation of the Home Medical Equipment intake and customer service workflows. Provides coordination for the daily needs of home medical equipment for hospice patients. Assists in optimizing resource allocation. Supports the successful management of Home Medical Equipment Department orders and customer service to both internal and external customers. The Hospice Patient Equipment Specialist maintains a working knowledge of the Medicare Hospice Benefit as it pertains to home medical equipment.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Hospice and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

Coursework/Training Educational coursework in medical technology. Or Knowledge acquired through on the job experience. Upon hire: In compliance with the Providence Health and Services-OR Human Resources policy #302 Background Checks, a criminal background check is required for this position, based on assigned duties. 1 year Recent experience as a Team Assistant, unit secretary or related experience.

Preferred Qualifications:

Experience in a Home Services agency or Hospice experience.

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.