Do you have strong customer service skills? Are you looking for an opportunity to assist our Military Sailors and their families? If so, we are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in Millington, TN!

This is a pipeline requisition designed to collect resumes for potential upcoming work at AMERICAN SYSTEMS and does not represent a current opening. Qualified candidates will be contacted when an opening becomes available.

As a Customer Service Representative, you will:

Join a leading company with over 40 years in the industry Receive full benefits, PTO, and our Employee-Stock Ownership Plan Join a team of dedicated professionals who care about the quality of our product Take pride in being part of a success driven team

A week in the life of a Customer Service Representative:

Act as the first step in a multi-tiered support to Military Sailors and their families. Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels. Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources. Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately. Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad. Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.