Salt Lake City, UT, US
29 days ago
Customer Service Representative - SLC
Welcome page Returning Candidate? Log back in! Job Locations US-UT-Salt Lake City Job ID 2024-5916 Overview

Charlie’s Produce - Who We Are

Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie’s was founded in quality, and we are proud that it is still our focus.

 

With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like minded individuals to help further our goal to enhance our communities through quality produce.

 

 

What we offer:

An amazing company culture!Medical/Dental/Vision on the first of the month following hire.ESOP (Profit Sharing) and 401(k).Paid vacations, paid holidays.Pre-tax commuter benefits, and onsite parking.Coverage under State Sick Leave.100% Prepaid College Tuition for employees and their dependents.Employee assistance program (EAP).

Additional Compensation Details:

$18 - 20/ hourDependent on Experience and Location of RolePotential 90-day performance-based raise Yearly review with possibility of increase based on performance and tenure Responsibilities

The Role

 

Customers Service Representatives are responsible for handling complaints, process orders, and provide information about products and services.

 

Essential Responsibilities Include, but Not Limited To

Provides timely and accurate information to incoming customer order status and product knowledge requests

Processes customer orders/changes/returns according to established department policies and procedures

Works closely with the credit department to resolve disputed credit items

Provides timely feedback to the company regarding service failures or customer concerns

Partners with the sales team to meet and exceed customer’s service expectations

Qualifications

Core Knowledge/Skills

Customer/Client FocusProblem Solving AnalysisTime ManagementCommunication ProficiencyTeamwork OrientationTechnical Capacity

Required Skills and Experience

Advanced MS Office experience (Outlook and Excel)Proven courteous phone mannerPrefers AS400 experienceAble to work flexible hours and days as required by the work loadAbility to multi-task while recording accurate informationTen key by touchSpanish bilingual a plusProduce knowledge a plus

Hear from Charlie's employees

 

Supplemental Information

 

This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

 

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

 

For additional protected privacy information please visit: Privacy Policy | Charlie's Produce (charliesproduce.com) 

 

Charlie's Produce is an Equal Opportunity Employer.

 

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