Customer Service Representative - Supply Chain **_The Company_** Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions. Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com. If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family! Reporting to the Regional Operations Support Manager, the Customer Service Representative - Supply chain will work in a fast paced environment, on a highly collaborative team in an inclusive environment. This person will be responsible for answering customer calls via queue line; handle each call in an efficient and professional manner. Utilizing overlapping skills and desktop tools to quickly and accurately answer the customers’ questions and resolve or troubleshoot issues. Accept and process sales orders timely from all systems and entry points; including allocating orders to the appropriate stocking location for fulfillment by matching national inventory to the ship to location on the sales order to reduce order distance and minimize freight costs. This position will be based in Brampton, ON which is the location of our Toronto Service Centre **Key Accountabilities** · Handle calls and emails in an efficient and professional manner; provide first call resolution and create loyal and satisfied customers through consistent superior service on each point of contact as defined by department and company goals; this includes troubleshooting and product explanation. Daily duties and tasks are frequently non routine, requiring resolving many questions and problems for complex issues. · Accept and process sales orders timely, this includes verifying orders for accuracy. Coordinates the distribution of orders to production areas and shipping department. · Source sales order to the appropriate distribution center and/or stocking location by utilizing national inventory and ship to location to minimize freight cost and expedite the order delivery to the customer. · Responsible for preparing the daily shipments for invoicing; verifying orders for accuracy, communication to stocking distributors and service centers copies of packing slips, logging all orders shipped on a shipping log, and batching by sold and stock with cover sheet. · Assists external users of the organization's technical products or services by answering questions and solving problems involved in their use. Identifies, investigates and researches user questions and problems. · Requires the adaptability to procedures, processes, tools, equipment and techniques to accomplish the requirements of the position. · Special project and assignments that may be broad in nature and usually require originality and ingenuity. · Works under general supervision and relies on experience and judgment to plan and accomplish assigned tasks and goals. Qualifications/Requirements · Minimum of 3 years of experience in a customer service environment · Excellent interpersonal and communication skills, both oral and written · Capable of making sound decisions through analysis and issue resolution · Thorough working knowledge of MS Office software including Excel, Access, Word and Outlook · Self-motivated with a demonstrated tendency for continuous improvement · Effective in managing multiple priorities in a fast-paced environment with sense of urgency · Strong attention to detail as it relates to data/order entry · Prior experience in the construction or plumbing industry is desirable **_Total Rewards and Benefits_** + Competitive Salary + Medical, Dental, Vision, LTD, AD&D, and Life Insurance + Competitive vacation policy + 12 Paid Holidays + Annual Bonus Eligibility + Educational Reimbursement + DCPP with eligible matching **THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.** Zurn Elkay is an equal opportunity employer who provides an inclusive and diverse work environment. We are committed to providing reasonable accommodations for applicants upon request at any stage of the recruitment process. **Zurn Elkay Water Solutions Corporation** **_What happens when two remarkable sustainability leaders come together as one?_** _A sustainability powerhouse is born, making a splash in the markets they serve and saving the planet one innovative installation at a time._ In early 2022, Zurn Water Solutions Corporation, a market leader in smart, sustainable water solutions, and Elkay Manufacturing, a commercial drinking water solutions leader, agreed to combine their two exceptional firms to become a single water solutions powerhouse. Together, the combined company offers a comprehensive package of innovative, sustainable, specified, engineered water solutions and sustainable plumbing products that provide water safety, water quality, and water conservation through critical service environments, while delivering total building solutions for new construction and retrofit applications around the globe. Our innovative solutions enable customers to advance their ESG initiatives and reduce operating costs while providing students, patients, patrons, and people within public and private spaces a safe, clean environment and access to fresh, pure, potable water – the essence of life itself. **What makes Zurn Elkay Water Solutions Corporation special is our people and our culture.** While playing a leading role in sustainability and water access are remarkable, what makes Zurn Elkay’s story so compelling is the alignment of the two well-respected companies with powerful legacies and a combined 224-year company history and shared values and cultures where people matter most. Sustainably inspired, the company has a deep commitment to Diversity, Equity & Inclusion, water, and environmental stewardship, and giving back to the communities where we live, work and play. Our powerful legacy of caring and commitment is made possible by the exceptional people that embody Zurn Elkay’s values. We are looking for innovative, energetic people who want to help solve tomorrow’s challenges today. Our Total Associate Engagement core value means we work hard to ensure our associates have opportunities to grow and an inclusive culture in which to thrive. From formal training to on-the-job development and exposure to new businesses, when you join Zurn Elkay, you will join a collaborative organization that will give you opportunities to thrive and grow.