In an environment of continuous quality improvement, the Customer Service Representative is responsible for developing and executing patient and public information and communication strategies and activities with the goal of creating heightened awareness of services and greater customer satisfaction. Assists in building strong customer relationships, by meeting or exceeding customer expectations and satisfy customer needs. Exhibits the MHS Standards of Excellence and exercises strict confidentiality at all times.

 

Job Functions:

Ensure delivery of excellent customer service through timely and accurate processing of mail and/or phone communications; coordinating with other departments to resolve inquires. Identify and develop processes to improve and streamline operations. Maintain thorough working knowledge of phone and computer applications. Perform day-to-day administrative tasks such as maintaining information files and processing paperwork. Maintain confidentiality of those we serve. Assumes all other duties and responsibilities as necessary.

 

Customer Service Rep. Call Center:

Answers phones. Registers patients. Performs class registration. Supports physician referral. Collects data for other departments in regards to throughput and readmission data.