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Position Overview:

Are you ready to join a fast-paced and high-growth company where your customer service skills will truly shine? We are looking for a dynamic Customer Service Representative (CSR) to be the cornerstone of our customer interactions. In this role, you will be essential in delivering top-notch service that makes a lasting impression on our customers. Your responsibilities will include handling phone calls, addressing inquiries, processing orders, and resolving issues, all while working closely with our Shipping Department and supporting our inside & outside sales representatives.

Key Responsibilities:

Process Orders Efficiently: Manage quotations, sales orders, and purchase orders with precision. Ensure all details, including ship dates, instructions, information and pricing, are accurately confirmed.Customer Interaction: Serve as the primary contact for customer inquiries and complaints. Address issues with professionalism and resolve problems effectively, ensuring a positive customer experience.Order Management: Handle inbound calls and emails promptly. Provide detailed product and service information, process orders, returns, and exchanges accurately.Collaboration: Work closely with various internal departments to ensure seamless shipment of orders and overall customer satisfaction.Record Keeping: Maintain accurate customer records and communication logs in our ERP system to ensure consistent and high-quality service.

What We Need From You:

Experience: At least 2 years in a customer service role within a fast-paced and dynamic organization.Skills: Exceptional communication skills, both verbal and written. Proficiency in Microsoft Office Suite.Attributes: A positive "can-do" attitude, strong multitasking abilities, excellent time management, and meticulous attention to detail.Mindset: Critical thinking and problem-solving abilities, with a focus on meeting and exceeding customer needs. 1398341_1734535579 To Apply for this Job Click Here