Tom Wood Collision Center located in Indianapolis, Indiana, is searching for an experienced Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, attention to detail, and a passion for delivering top-notch customer service.  

 

At Tom Wood Collision Center, we take pride in our collision center's certifications across multiple car brands, ensuring that we maintain elevated standards for quality and safety. Our commitment includes providing ongoing paid training to our team, keeping them at the forefront of technical expertise. These certifications enhance customer confidence, ensure warranty compliance, and grant us access to genuine OEM parts.  

Join our team, where we prioritize and invest in creating an exceptional employee experience. We believe that fostering a supportive and fulfilling work environment is key to our collective success. 

Info:  

Enjoy a balanced lifestyle with a 4-day workweek, providing a 3-day weekend every week for relaxation and personal pursuits.

Responsibilities:  

Serve as primary point of contact for customers visiting or calling the collision centerProcess payments, invoices, and other paperwork associated with repair servicesAddress concerns or issues promptly and ensure customer satisfaction with completed repairsOther duties as assigned 

Qualifications:  

Communicate effectively with customers, peers, and insurance representatives both verbally and in writingPrior customer service experience preferredBasic understanding of automotive repair processes and terminology is preferredComfortable using computer software Compassionate and patient demeanor when dealing with customers who might be stressed due to their vehicle being damaged.MUST have a valid driver’s license with a clean record 

Benefits: 

PTO & VacationPaid HolidaysMedicalDentalVision401k with Company Match Life DisabilityTrainingTuition ReimbursementService AwardsCareer Advancement

 

About Tom Wood Group 

The Tom Wood Group is proud to be family-owned and locally operated for over 50 years. Since our start in 1967, the Tom Wood Group has grown outside of automotive to include many franchises with locations throughout the Midwest and New Zealand.  

 

Our Core Values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, Uncompromising Integrity 

 

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle record, verification of social security number, and passing a drug test at a certified testing facility. Tom Wood Group is an equal-opportunity employer.