Job Description:

Overview:

As a Customer Service Representative you will interact with customers to provide and process information in response to orders, inquiries, concerns and requests about products and services.

The weekend shift position works full time from 9AM-5PM and includes 2 consecutive days off, during the week.

An example schedule for the weekend shift is below:

Monday - 9AM-5PM

Tuesday - OFF

Wednesday - OFF

Thursday - 9AM-5PM

Friday - 9AM-5PM

Saturday - 9AM-5PM

Sunday - 9AM-5PM

Until further notice:

Minimum wage $21/hr

Additional 2.5% premium for WKD shift and 10% premium for 2nd Shift

Rogue Team Members eligible to receive Quarterly Bonus

The Customer Service Representative is a fully onsite role in Columbus, Ohio. Remote work is not available.

Responsibilities:

Process orders, forms, applications and requests

Deal directly with customers either by telephone, electronically or face to face

Respond promptly to customer inquiries

Handle and resolve customer complaints

Manage customers' accounts

Record details of actions taken

Communicate and coordinate with internal departments

Follow up on customer interactions

Qualifications:

High school diploma or GED required

Knowledge of customer service principles and practices

Knowledge of relevant computer applications

Ability to type

Communication skills - verbal and written

Problem analysis and problem-solving

Attention to detail and accuracy

By applying to Rogue, regardless of the platform you choose to use, you are agreeing to Rogue's preferred methods of communication (i.e. text message). Submitting an application, through whatever online forum is ultimately used, constitutes a knowing and voluntary agreement to send and receive text messages during the recruitment process.