Job Title:

Customer Service Representative with Azerbaijani

Job Description

We are growing!

Our brand-new client is a leading tobacco company dedicated to providing exceptional products and services to their customers.

We are seeking a motivated and skilled Customer Service Representative to join our dynamic team.

Your typical day:

As a Customer Service Representative, you will be assisting customers via email, chat, and phone, ensuring a positive and efficient service experience.

Also, you will be maintaining a thorough understanding of the products, brand, and industry to provide accurate information and support to customers.
Additionally, you will be conducting research to gather relevant information and provide accurate responses to customer inquiries.

What you need to have is:
 

Excellent communication skills

Near Native level of Azerbaijani, both written and verbal

Advanced knowledge of English, both written and verbal

Previous experience in customer service or a related field

Customer-oriented attitude

Good typing and computer skills (MS Office applications)

Proficiency in using CRM systems

High attention to detail and accuracy in all tasks

Ability to work both on your own and within a team

High school education

What can you expect from us:

Fulltime role with working shifts between 10:00 a.m. – 12:00 p.m., Monday – Sunday

Competitive salary with monthly performance-based bonuses

Convenient office location, close to bus stations and the metro

Comprehensive initial training and onboarding (fully paid by us)

Continuous training and upskilling programs through Concentrix University

Professional Development and Career Navigation programs to map out the steps in your desired development

Health and Wellbeing initiatives

Relocation support if needed (accommodation and travel expenses)

Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

Еxperience the power of a game-changing career 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as \"Employer Brand Leader of the Year\" and \"Best Employer - Outsourcing\" year after year.

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Romanian

Time Type:

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