The person in this role will guarantee a positive experience for our customers and ensure quick and reliable processing of orders from booking to invoicing, as well as fast and well-informed responses to assist customers at any stage of the order. By joining us as **Customer Service Representative with French** , in **Cluj-Napoca** , this role can be a strong foundation for your future career within Emerson. We encourage advancement and offer tangible development opportunities. We look forward to seeing your application! **In This Role, Your Responsibilities Will Be:** + Ensure consistent and effective information to the customer base, including order management, problem solving, price and lead time requests across all media (telephone, mail, etc.) + Check all information and guarantee their accuracy in registering orders + Provide a daily follow up of the order book and take actions in order to anticipate issues to satisfy the request of the customer + Advise customers about potential delays or issues related to the order and check feasibility of customer request in terms of lead times, certificates and documents required, as well as answer to basic technical questions + Provide awareness of customer complaints or any issues in the short time, tackle errors or mistakes as soon as identified, put the situation right and proposes correctives actions + Develop “commercial” skills by generating leads for sales through active listening and probing for customer requirements and opportunities + Contribute to continuous improvement: share issues across the team and propose corrective and preventative actions followed in actions plans to ensure the level of customer service required + Develop wide market knowledge and ensure a keen awareness of Fluid and Motion Control products portfolio offering **Who You Are:** You are passionate about making an impact and always act with integrity. You continuously push yourself to achieve new goals and are not afraid to question the status quo by proposing creative solutions to problems. You keep in touch with customers, and you engage in collaborative planning while you define overall goals and objectives. **For This Role, You Will Need:** + Bachelor’s degree or equivalent experience + Proficient in English and French (verbal and written communication skills) + Minimum one (1) year work experience **Preferred Qualifications that Set You Apart:** + Experience in a customer service role + Excellent Customer sense and strong analytical skills **Our Offer to You** At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness – one that builds community, prioritizes collaboration and continuous improvement. The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about Culture & Values (https://www.emerson.com/en-us/perspectives/culture-and-values) and about Diversity, Equity, & Inclusion at Emerson (https://www.emerson.com/en-us/careers/diversity-and-inclusion) . Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us. We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees. Make this great opportunity yours! **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! **No calls or agencies please.** **Requisition ID** : 24008454 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.