The Opportunity

 

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Prague is one of the most beautiful European cities as well as the cultural and economic heart of Central Europe. Almost 100 Ortho employees are supporting the following functions within EMEA Shared Services: Customer Service and Finance team, People & Culture and GIS team. We are located in an attractive part of Prague, very close to the city center. The modern newly renovated building creates a flexible environment that contributes to employee work-life balance.

About the team:

Professional customer service is provided in 9 languages by a highly skilled multinational team for the whole EMEA region. Teams are divided according to country or region they are supporting. In total we have 50 enthusiastic individuals who are contributing to saving people's lives on a daily basis.

Your new role:

QuidelOrtho is looking for an enthusiastic individual who wants to help others and make a difference. In our customer service team, you will get this chance every day, helping our customers to save lives of the patients.

Do you enjoy communication with people in different languages and do you have a positive problem-solving approach? Would you like to have an impact on saving people's lives? Would you enjoy participating in our exciting and full of fun team-building activities? If so, then you are definitely the right person for this role!

What you'll be doing ​

Customer order management, working with both internal QuidelOrtho contacts and external customers to ensure fulfillment of all order elements, for on-time deliveryReceiving, managing and resolving customer enquiries concerning orders, product availability, general informationEnsure technical and other enquiries etc. are appropriately redirected and followed up.Customer complaints handling, monitoring and follow upProviding support to Customer Services team colleagues (cross functional cooperation, supply chain team, salesSupporting activities, archiving, maintenance of customer data in QuidelOrtho database, certificates

What you'll need to succeed ​

High school graduate or equivalent is preferable.2+ years relevant experience in a customer facing activity, such as Customer Service, or Customer Care in a commercial business in a market led economy.Previous work experience in a multi-national company is of great advantageWritten and oral communication skillsPersonal organization skills.Ability to follow specific processes, exercising initiative and flexibility as appropriate.Computer literate, knowledge of Word, Excel, Outlook, intermediate level is essentialLanguage skills – Fluent in French and English is a mustTelephone skills – in the areas of listening, problem resolution, dealing with difficult situations/concerned customers – must be excellent.Team work is a must while ensuring follow up on individual responsibility

What we’re offering ​

Competitive salaryMeal vouchersTransportation allowanceLanguage courses3 sick days5 weeks of holidaysPension planAnnual bonusEmployee awardsBenefit cards and more

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