Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewCustomer Care is a single point of contact team for Motorola Solutions. Multilingual call, chat and email support for prospects, customers and partners in the following languages: English, German, French, Italian, Spanish, Polish, Ukrainian Monday to Friday. Customer Care is part of the Centralized Managed & Support Operations (CMSO), working closely with Technical Support, Repair, Marketing, Channel Sales & Operations.
Job Description

 Handle inbound calls, chats, web inquiries and emails from prospects or customers who want to buy or have an interest in implementing projects involving Motorola Solutions’ products and solutionsOwn non-technical/ technical requests and drive through to resolutionWork with the repair center to resolve issues around repair time, quality, or shippingAct as a focal point and liaise with customers, partners, engineers, and support managersAssist customers with guided resolution while researching our extensive database and sharing knowledge articlesWork closely with engineers to drive knowledge article creation for potential technical issues from customers and partnersMake outbound calls to prospective customers/partners as and when required by the Sales teamObtain a level of understanding of the whole Motorola Solutions’ product portfolio and solutionsAct as customer-facing ambassador for Motorola Solutions. Conduct yourself and communicate in a professional manner in order to help and facilitate customer requests as seamlessly and efficiently as possible

Basic RequirementsExcellent English & German both written and spokenSales-related and/ or customer-oriented experience preferredExcellent communication skills, both spoken and written,  including listening, negotiating and influencingCalm and assured manner with the ability to work well under pressure either as an individual or as part of a teamHigh level of motivation with a will to succeedAttention to detail

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanNo

CompanyMotorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.