Job Title: Customer Service & Retention Advisor Job Description Looking to make a career change? Take the first steps and start a rewarding career at Concentrix by joining our team of game changers working on behalf of the RSL Art Union. Our team plays a vital role in connecting with existing RSL Art Union supporters and fostering continued support for this significant fundraising effort for the Australian Defence Force Veteran Community. **Key Role Details:** + **Pay rate:** $25.80 per hour + Super + **Operating hours** Monday to Friday 8am-7pm + **Full Time & Part Time Roles available** + Flexible hours considered for students and carers + Comprehensive training and support + Centrally located in the heart of **Brisbane CBD,** across the road from Central Station **What's in it for you?** + A rewarding role where you make a meaningful impact + Development opportunities and stability due to a continuously growing account, 80% of our managers are promoted internally! + Continuous calendar of fun and events + Free access to 1000’s of hours of content through Concentrix and client learning libraries + A diverse and inclusive workplace **Role Responsibilities:** + Membership engagement and retention + Deliver exceptional customer service + Handle inbound and outbound enquiries - no cold calling + Ability and drive to consistently exceed sales targets and KPI’s + Overcome objections and constantly deliver a positive experience + Demonstrated strong conflict resolution and problem-solving skills + Opportunities to move into digital support once tenured (email, chat, and social media) If you're looking to start a rewarding career, then look no further and apply today. Find out why 270,000+ people around the globe choose to call Concentrix home. Location: AUS Brisbane - 288 Edward Street Language Requirements: Time Type: 2024-09-30 **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**