Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation. We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?  

Are you a seasoned professional with a passion for excellence? Look no further!

At Siemens Roebuck, we are seeking a highly skilled and experienced Customer Service Special Projects Lead to oversee a team dedicated to managing and executing customer service projects that enhance our service delivery and improve client satisfaction. This role is responsible for planning, coordinating, and leading team efforts to meet project goals, ensuring timelines are met, and maintaining the highest standards of service quality. The Team Lead will act as a liaison between the customer service department and other internal teams, effectively communicating project updates, resolving issues, and providing guidance to team members. This position requires a proactive, detail-oriented professional with strong leadership skills, a customer-focused mindset, and the ability to drive continuous improvement in project execution and service excellence.

From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow.   At Siemens Roebuck, we live and foster an ownership culture, in which every employee takes personal responsibility for our success. We trust and empower our employees to act as owners, make decisions, and innovate to succeed.

DESCRIPTION SUMMARY

Ensures adherence to public and regional standards and regulations. Implements internal rules and regulations.Acts as first level escalation instance.Provides suitable work environment and implements people management processes. Coordinates general Service-related activities performed by a team of professionals and controls execution according to the organizational guidelines. Leads and/or coordinates a group of dedicated qualified professionals locally to achieve the targets set.

RESPONSIBILITIES

Lead and manage customer service projects from initiation through completion, ensuring all objectives, deadlines, and quality standards are met. Supervise, mentor, and support a team of customer service professionals, fostering a collaborative environment that encourages performance excellence and problem-solving. Develop and implement project plans, allocate resources effectively, track progress, and adjust timelines as needed to ensure successful project delivery. Identify areas for service improvement and implement best practices to enhance project efficiency, customer satisfaction, and overall service quality. Serve as the primary point of contact for project-related communications, regularly updating stakeholders on project status, risks, and outcomes. Proactively identify, address, and resolve challenges and bottlenecks, ensuring minimal disruption to project flow and quality standards. Establish performance metrics and regularly evaluate team and project performance, providing feedback and actionable insights to drive continuous improvement. Provide training, resources, and ongoing support to team members to build competencies and maintain high standards of customer service.

BASIC QUALIFICATIONS

Minimum 5 years of experience in customer service, with demonstrated success in project leadership or team coordination.Proficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint); experience with project management tools is a plus.Excellent problem-solving and decision-making skills, with a proactive approach to identifying and addressing challenges.Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.Proven ability to manage multiple projects simultaneously in a fast-paced, dynamic environment.Strong organizational skills and attention to detail, with an aptitude for planning, prioritizing, and executing tasks efficiently.Demonstrated leadership abilities, including experience in mentoring, coaching, or supervising team members.Familiarity with key performance indicators (KPIs) and experience in setting and achieving performance targets.

Applicants must be legally authorized for employment within the United States without the need for current or future employer - sponsored work authorization.

Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here:  https://www.benefitsquickstart.com/siemens/index.html. The pay range for this position is $72,400-$124,100 annually.   The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.   

Can you see yourself, learning, growing, and succeeding here? If so, we'd like to meet you! Come create a better tomorrow with us!

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Siemens Corporation is a U.S. subsidiary of Siemens AG, a leading technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates technology with purpose adding real value for customers. By combining the real and the digital worlds, Siemens empowers its customers to transform their industries and markets, helping them to transform the everyday for billions of people. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a globally leading medical technology provider shaping the future of healthcare. In fiscal 2023, which ended on September 30, 2023, the Siemens Group USA generated revenue of $19.9 billion and employs approximately 45,000 people serving customers in all 50 states and Puerto Rico.

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Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.