Customer Service Associate

Operations

 

 

Purpose of the Role

 

As a Customer Service Associate, you will be representing the Company by answering queries, providing resolution, facilitating hand-offs and conveying relevant updates on customers concerns from various channels within service level standards and in line with the achievement of Department’s goals.

 

Responsibilities of the Role

 

Meets service level standards in handling customer and distributor inquiries and requests across all customer service communication channels. Case management of concerns received and ensure timely resolution is provided. Facilitate outbound calls as part of client services. Process simple to more complex customer requests/transactions within authority. Contribute to activities/projects leading to customer service enhancements.

 

Requirements for the Role

 

Graduate of any 4-year-course Minimum 1 year experience in customer service/call center operations Good keyboard skills and impressive telephone etiquette Ability to react effectively and calmly during stressful situations. Ability to maintain customer confidentiality. Team player and can easily adapt to a large group. Flexibility to handle other tasks outside regular assignment. Customer-oriented Displays strong decision-making skills. Exhibits sense of urgency & ownership Compliant to project-specific requirements Willingness to engage oneself to “ad hoc-related tasks.” Customer-focused Willingness to learn & grow. Proficient in MS Office applications Communication Skills (oral and written) Knowledge of products, services, and processes Analytical skills Ability to handle simple to complex transactions.

 

50574 | Customer Services & Claims | Professional | Allianz Philippines | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer.

 

We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.

 

We, therefore, welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.

 

Join us. Let's care for tomorrow.