Job Description:

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Balkamp currently has a Full-Time Customer Service Representative position available. This position will require an individual who can provide exceptional customer service with timely and accurate information. This individual will also need to be able to solve a customer's problem(s) and identify and analyze customer's needs to ensure high customer satisfaction. This position must be able to perform in a fast-paced, high-production, high-volume atmosphere within a call center environment.

Responsibilities:

Manage all aspects of Customer Service including inbound and outbound customer phone inquiriesWork with and communicate with Balkamp suppliers in resolving customer concernsWork with Purchasing and Shipping Departments to expedite and track ordersMust Independently solve problems and analyze needsMaintain accurate information and data in appropriate systems by tracking and capturing information and data.Receive, review and process inquiries in a timely and accurate mannerAbility to develop and maintain strong relationships with both existing and new customersProvide timely and accurate information, service and resolutionAbility to operate in a team environment, cross functionally where employees constantly provide support to each otherA high level of accuracy, attention to detail and ability to prioritize tasks* A high level of ownership, accountability and initiativeStrong problem solving skillsStrong reading and comprehensive skillsFlexible and adaptive to changeExperience and proficiency with Microsoft Office along with use and knowledge of various search engines is neededSupport NAPA Distribution Centers, NAPA DC Service Centers, NAPA Stores, Balkamp and all NAPA System Selling Groups.Understand and communicate Balkamp products, warranty, shipping and special program policiesMust be able to access information from supplier catalogs and websitesAbility to contact sales team, hub reps and customers to inform, educate, promote and sell Balkamp products and programs

Qualifications:

Must be willing to work until 7:00PM and possibly weekends and some Balkamp recognized holidaysAutomotive or Automotive Aftermarket background is helpfulMust understand and recognize part numbers, including identifying sequence of numbers and letters accuratelyProficient with Microsoft Office applications (Excel, Outlook etc.) along with a strong knowledge of various search engines/internet capabilitiesStrong analytical skillsFlexible and adaptive to changeExcellent verbal and written communication skills with active listeningStrong project management, process and conceptual skillsDemonstrated success in problem solvingStrong interpersonal skillsAbility to learn and apply new information quickly while interpreting and offering appropriate solutions to customersDemonstrated ability to handle multiple tasks and assignments simultaneously with a high level of accuracy.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.