About the role: 

 

Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values and of course loving chocolate.We are looking for a detail-oriented and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will play a critical part in ensuring the smooth processing and fulfillment of customer orders.

 

Key responsibilities include: 

Enter a high volume of incoming orders into the SAP system accurately and promptly Follow orders through the system from the time of order entry through invoicing Manage and determine the appropriate method of order entry and shipment for accuracy and customer satisfaction Provide accurate and timely communication, including written correspondence, telephone, and electronic exchange to all customers (internal and external) Negotiate with Planning and Distribution for product availability and, if necessary, expedite shipments and coordinate back orders Takes responsibility for errors and initiates actions to prevent reoccurrence Establish and maintain productive working relationships with customers, co-packers, and all internal departments Investigate customer complaints regarding services, billings, and issues, resulting in the appropriate resolution and corrective action for both the external customer and Barry Callebaut

About you:

 

College degree strongly preferred 2 years customer service experience English 80% (conversation and written) SAP Experience is a plus Sales Force experience strongly preferred Strong time administration and organization Team Work

 

 

What you can expect from Barry Callebaut:

Competitive salary and comprehensive benefits package Paid time off, plus 12 paid holidays, plus your birthday off Environment that welcomes workplace flexibility An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum! Ability to grow personally and professionally within an organization that values development and internal career growth Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products.