About the Voith Group
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of € 5,5 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.
Voith Paper is looking for Customer Service Specialist.
Customer Service Specialist
Customer Service Specialist
- Receive and handle customer inquiries, collect and integrate related information接收并处理客户的询价，收集和整合相关信息；
- Calculate prices based on company policies, and prepare quotations根据公司政策计算价格，并制作报价单；
- Track inquiry status and support Sales to win the orders跟踪询价状态，支持销售取得订单；
- Prepare and confirm contracts based on customer needs and company policies根据客户需求和公司政策，制作合同并确认签署；
OTC (Order to Cash) 订单阶段:- Process orders in the ERP system, including order input, job release, product delivery and invoicing在ERP系统中处理订单，包括订单输入、工单释放、发货开票等；
- Release production instructions and confirm the technical parameters of the products释放生产指令，确认产品的技术参数；
- Track the production status of the products to ensure timely completion跟踪产品的生产状态，确保按时完成生产；
- Coordinate with logistics for product transportation配合物流部门安排产品的运输；
- Follow up on the receipt of payments and invoicing, ensuring the smooth operation of financial processes跟进货款的入账和开票，确保财务流程的顺利进行；
Claim Handling客诉处理:- Receive and handle customer complaint/claim, cooperate with relevant departments to provide data, and promptly follow up and push the progress of the complaint/claim handling process接收并处理客户的投诉，配合相关部门提供数据，并及时跟进推动客诉流程状态；
- Prepare agreement with customer based on complant/claim result and arrange ERP system operation of claim orders as well as product production, transportation, delivery and invoicing 根据客诉处理结果制作协议并安排客诉订单的ERP系统操作以及产品生产运输发货开票；
Data Analysis and Document Classification数据分析与文件归类：
- Collaborate with the department manager to collect and analyze relevant business data, and present with various data visualization tools配合部门经理收集分析相关业务数据，使用各种数据可视化工具进行呈现；
- Manage and classify various company documents as per company rule to ensure the accuracy and completeness按照要求管理和归类公司的各类文件，确保文件的准确性和完整性。
Requirements:
University degree or sound professional experience/background 大学本科学历或者优秀的专业经历/背景 Prior experience in the manufacturing, industrial Services company, 1 years above有在制造、工业服务公司工作的经历，1年以上 Proficient in various office software, such as Word, Excel, PowerPoint, and have a basic understanding and mastery of Power Query, Power BI, Power Apps and Power Automate, etc.
精通各类办公软件，如Word, Excel, PowerPoint，并了解和掌握Power Query, Power BI, Power Apps and Power Automate等的基础知识；
Fluent English in both writing and speaking 流利的书面英语和口语 Preference will be given to those with a professional background in IT and programming有IT、编程类专业背景知识的优先