Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

Purpose of the job

We are looking for a Customer Service Specialist to support the department's activities related to customer service for external and internal stakeholders. The position is for a fixed period of 1 year.

Main Responsibilities:

• Perform activities related to monthly and annual closings in the Supply Chain and Logistics department;

• Provide support in the verification and processing of received sales orders and enquiries from the external stakeholders, in accordance with the applicable company’s trade conditions;

• Processing requests for medicinal samples from healthcare professionals;

• Assist with the communication with external and internal stakeholders regarding the Roche product portfolio.

• Verification, preparation and archiving of documentation.

Education, Qualifications and Professional Memberships:

A university degree, preferably in Economics and Finance.

Experience:

Previous experience with an ERP system (SAP).

Related experience in customer service and preferably in Supply Chain and Logistics.

Experienced and efficient handling of standard IT-applications (preferably Google suite).

Knowledge, Skills & Abilities:

Excellent technical and organizational skills;

Ability to work in a dynamic environment with clear priorities;

Excellent mastery of soft skills such as communication and teamwork;

Punctuality and attention to details.

Languages:

Excellent communication skills in English (written and spoken).

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.