Overview Service Desk operations managing customer calls and emails. Resolves and / or escalates as appropriate. Responsibilities + Responsibilities depend on assigned level (I, II) and business needs + Responsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to resolve and/or escalate issues and provide feedback to the customer when issues are resolved + Escalates call in accordance with department procedures + Works with the supervisors and analysts to ensure processes are clearly defined and issues are prioritized and resolved + Assists the supervisors and analysts with the optimization of people, processes and technology solutions that support inventory solutions + Must be detail, action, and results oriented. Must demonstrate mature judgment in managing responsibilities + Requires specialized expertise in the CHOP processes, methods, and skills related to inventory management + Other duties as assigned Qualifications + High School diploma + Experience working in materials distribution or logistics required. Experience working in healthcare desired + Minimum 2 – 5 years’ experience in Materials Distribution to include a minimum of 1 year in hospital materials distribution, inventory management or logistics + Requires specialized expertise in Materials Distribution and/or Logistics processes, methods, and skills related to inventory management and communication + Good interpersonal skills, verbal and written communications skills are required for the successful management of this function + Demonstrates good ability to prioritize work, strong organizational skills and initiative to improve processes What We Offer: Competitive pay & benefits! Comprehensive training and development programs that prepare employees to advance from within. A company focused on creating a positive work and client environment. Employee discounts on entertainment, products, and services nationwide! Come Join Our Team! Job LocationsUS-PA-Philadelphia Posted Date3 days ago(1/2/2025 11:53 AM) Requisition ID 2025-19053 # of Openings 1 Category (Portal Searching) Administrative/Clerical Position Type (Portal Searching) Regular Full-Time