Responsibilities and key activities：
?    Receives inquiries from FL, investigate and process the inquiry, get necessary information from GSS internal or other functions, reply to FL.
?    Receives the Spare Part orders from FL and handles the orders in SAP. Clears IDOC issues if any.
?    Verifies the received order information, steers order bound engineering and confirms the order to FL.
?    Receives and processes clarification requests from FL, and provides replies.
?    Confirms material delivery time to FL and follow up the material availability status
?    Confirms the spare parts Transfer Prices.
?    Processes outbound delivery orders and clears the IDOC issues in SAP
?    Informs FL about any deviations in delivery operations.
?    Communicates and collaborates actively and effectively with FL, e.g. by organizing front line or customer visits / meetings
?    Processes credit/debits notes in SAP according to instruction

Performance measures

?    GSS Total Sales
?    Order Fulfilment Cycle Time
?    Extended Service Performance
?    FL e-Mail resp