Description You act as a focal point for customer questions and concerns related to Supply Chain Order To Cash (OTC) area. You will be responsible to coordinate with relevant parties to ensure timely responses and product delivery to customers and affiliates. As part of Customer Service Team, you will assist in the delivery of business-critical service to ensure that customers’ expectations are exceeded. Key Outputs: What we can expect from you • Identify customer requirements and work with the relevant parties to provide outstanding customer experience for new and existing supply chains • Collaborate with Operations and customers to steward timely delivery to customers. • Act as operation focal point for customer queries (e.g. documentation and shipment status) and complex sales order resolution • Manage invoicing and receivables including exceptions i.e. L/C preparation • Strive for continuous improvement through investigation of exceptions, identification of process inefficiencies and assistance to resolution of customer complaints • Drive efficiency in the process through analysis and optimization • Make periodic visits to key customer locations with sales to improve customer service levels as necessary • Participate in continuous improvement projects to contribute in the area of expertise and gain knowledge to the broader context within the project • Ensure correct on time and complete sales order entry • Handle order exceptions in compliance with standard OTC business processes • Invoice products accurately on time and complete • Process consignment orders and month-end closing activities according to agreed business processes • Support Accounts Receivables-invoice exceptions i.e. issuing debit or credit notes if/whenever applicable • Support sales account managers in following up on overdues • Manage complaints in compliance with IQP 5.5.1, process to monitor and improve Customer Performance • Create and maintain Document Distribution Manuals and Customer Fact Sheets for accounts ownership/accountability • Support potential supply disruptions incidents to minimize impact on customers in line with IQP5.5 process • Coordinate customer sample requests Additional Skills & Qualifications - 3+ years of Customer service skills - Order processing experience in a consumer product or manufacturing environment, chemical industry ideal but not requried - SAP experience strongly preferred - Order to cash exp - Root cause analysis and negotiation skills Pay and Benefits The pay range for this position is $26.00 - $27.00 • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Carteret,NJ. Application Deadline This position will be accepting applications until Jan 31, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.