Customer Service Specialist **Eagle Point Solar** 1 Positions ID: 60414 Posted On 01/22/2025 **Job Overview** Under the direct supervision of the Vice President of Design & Engineering and Service and Support Supervisor this position will be responsible for duties including: front-line phone and e-mail communication with customers, reviewing solar production of customer sites, and creating owner’s manuals. **Duties & Responsibilities** + Including but not limited to: + Weekly customer status updates of open service tickets. + Create service tickets from inbound calls and e-mails. + Create monitoring portals on inverter manufacturer websites and distribute access to the customer accordingly. + Create owner’s manuals for customers from pre-built templates and distribute accordingly. + Create production reports for new customers from pre-built templates and distribute accordingly. + Project Report and monitoring portal review before closing tickets as necessary. + Weekly/monthly deep analysis and diagnostics of Operations & Maintenance (O&M) sites. + Direct communication with inverter manufacturers to resolve issues (phone or chat support). + Assist with phone call roll-over from front desk as needed. + Job-site delivery of material for Construction, Electrical, and Service teams as needed. + Additional duties as needed. **Knowledge, Skills and Abilities** + Strong phone and written communication. + Motivated, collaborative, and team focused. + Ability to work in a fast-paced environment. + Microsoft Office 365 Suite of applications. **Physical Requirements** + Prolonged periods sitting at a desk and working on a computer. + Ability to lift up to 50 lbs. **Work Hours and Location** + This position is a full-time non-exempt position located in the office at Eagle Point Solar in Dubuque, IA. Regular business hours are Monday – Friday from 8:00 am – 5:00 pm. Primary Contact 305221 Christy Biggin HR/Payroll Manager, HR 563-582-4044 Phone Phone Phone Fax hr@eaglepointsolar.com Email True False True **Job Details** Categories Clerical/Office Administration Customer Service Sales/Service Location Dubuque, IA Shift First Shift Job Type Employee Full/Part Full Time Pay/Salary $19.00 - $23.00 Benefits Health Insurance Dental Insurance Vision Insurance Life Insurance Retirement Plan PTO (Paid Time Off) Paid Holidays **Qualifications** Education High School/GED Experience 1-2 Years Company ID 996 Job REQ # \# Positions 1 Start Date 20250122 End Date 20250215 Featured Job TH Ad TH Comments **Similar Jobs** Services Technician - Tire Repair Sedona Staffing Services Service Technician Sedona Staffing Services Account Services Coordinator Great River Oral And Maxillofacial Surgery Retention Specialist University of Wisconsin-Platteville Client Support Specialist Express Employment Professionals Director F&B Services Boyd Gaming Library Services Coordinator Wartburg Theological Seminary Client Service Representative Express Employment Professionals Client Service Representative (CSR) Kunkel & Associates, Inc. Patient Service Representative - Urgent Care Grand River Medical Group **Share this Job** Eagle Point Solar **About the Company** Are you looking to build your career in a fast growing industry? Are you a quick learner ready to train for a career that will grow with you? Consider joining our team! Eagle Point Solar is committed to the deployment and installation of U.S. manufactured solar photovoltaic systems to produce emission free energy throughout the Midwest and the United States for the purpose of reducing greenhouse gases and spurring job creation and domestic economic activity.