Responsibilities and key activities：
?    Receives inquiries from FL, investigate and process the inquiry, get necessary information from GSS internal or other functions, reply to FL.
?    Receives the Spare Part orders from FL and handles the orders in SAP. Clears IDOC issues if any.
?    Verifies the received order information, steers order bound engineering and confirms the order to FL.
?    Receives and processes clarification requests from FL, and provides replies.
?    Confirms material delivery time to FL and follow up the material availability status
?    Confirms the spare parts Transfer Prices.
?    Processes outbound delivery orders and clears the IDOC issues in SAP
?    Informs FL about any deviations in delivery operations.
?    Communicates and collaborates actively and effectively with FL, e.g. by organizing front line or customer visits / meetings
?    Processes credit/debits notes in SAP according to instruction

Performance measures

?    GSS Total Sales
?    Order Fulfilment Cycle Time
?    Extended Service Performance
?    FL e-Mail response time

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers