This position is located at: Mylar, 3600 Discovery Drive, Chester, VA 23836
Schedule: 8:00am – 4:30pm, Monday through Friday
Mondays, Wednesdays, and Thursdays the Customer Service Specialist must report onsite, in the office. Tuesdays and Fridays the Customer Service Specialist can be worked remotely (home office).
Provide service to customers that includes all aspects of order management. This includes product delivery, invoicing, collections and complaints. Responsibilities include managing incoming orders, balancing inquires against the sales plan, communicating and representing the customers’ interests within the organization. This is a team environment, a successful candidate must be able to build relationships with their customers, account managers and the existing customer service team.
The Customer Service Specialist will work in a team of 7 customer service specialists and will report to the Customer Service Manager.
Responsibilities:Process customer orders and negotiate ship dates based on product availability.Enter abnormal demand requests and master production schedule change requests as needed.Enter sales orders into SAP.Daily monitoring on open orders, shipment, billing, credit status, accounts receivables, inventory status, and complaints/returns.Report delays in scheduled customer shipments. Enter delay codes in SAP for late shipments.Assist Account Managers with forecasting, buying patterns, changing customer needs, and sales opportunities.Liaise with Operations, Logistics, Scheduling, and Finance.Proactively call accounts to seek orders and obtain forecast information.Ensure pricing is accurate and up-to-date, manual and automatic entry.Manage both Mylar Specialty Films and customer inventories. Recognize cross-selling opportunities to sell excess inventory to other customers.Involvement in upgrading internal procedures and practices, including ISO procedures.Manage order entry and revenue recognition within SOX compliance.Product knowledge Qualifications:
Knowledge, Experience, and Skills Needed:
Required
High School Diploma5 or more years of experience in Customer Service role(s)Knowledgeable in basic accounting, credit, and MRP II principlesStrong computer skills, to include spreadsheets, presentations, etc.Microsoft Office Suite, including Excel, Word, PowerPoint, OutlookCan understand and become proficient with IT/SAP systemsExperience with multi-tasking in a similar roleExperience managing multiple prioritiesExperience paying very close attention to detailExperience working in a team, as well as independently Good communication skills, including written and verbal skills; ability to interface with all levels of organizationAble to work onsite on Mondays, Wednesdays, and Thursdays
Desired
Bachelor's degree in a related field preferred, such as Supply Chain Knowledge or experience using SAP software or a similar Resource Planning software.Work planning, including time management prioritiesSharePoint ExperienceExperience as a Liaison with various departments, such as Operations, Logistics, Scheduling, and Finance.Sales knowledge or experienceCustomer service experience in a manufacturing industry, or industrial environment
Competencies:
● Analysis and Judgment; recognizes issues, problems, or opportunities and determines whether action is needed
● Building Sustainable Customer Relationships; builds rapport and cooperative relationships with customers; seeks information to understand customers’ circumstances, problems, expectations, and needs
● Business Acumen; understands business operations – understands the organization’s structure, systems, functions, and business processes; how the organization operates, including its planning processes and decision-making channels; information management systems; how products and services are developed, sold, and delivered to customers
● Communicating with Impact; delivers clear and succinct messages (oral and written), listens and responds to questions and objections, communicates clearly and understandably; uses appropriate grammar and punctuation; uses a tone and format suggested by the topic and audience
● Engagement; demonstrates a willingness to actively commit to one’s work; cooperates with others – works collaboratively with others to establish and maintain positive work relationships; acknowledges others contributions; engages in joint problem solving and idea generation; welcomes new experiences; enjoys changes in one’s work responsibilities, work processes, or work environment
● Teamwork/Collaboration; developing and using collaborative relationships to facilitate the accomplishment of work goals
Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.
Celanese is an Equal Opportunity Employer. Celanese does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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Career Opportunities Question? Please email our Talent Acquisition Operations at ta.ops@celanese.com, if you have any problems or assistance with your application process.
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