Barilla is an Italian family-owned food company. Established in 1877, it’s now an international Group present in more than 100 countries. A world leader in the markets of pasta and ready–to–use sauces in continental Europe, bakery products in Italy and crispbread in Scandinavia, the Barilla Group is recognized worldwide as a symbol of Italian know–how. “The joy of food for a better life” is Barilla’s purpose. Bringing people closer to the joy of good food and making quality the choice for a better life, from each individual to the planet. Because this is how we are nurturing the future, today. It's a commitment from field to fork, to bring to the world tasty, joyful, and wholesome products, made with selected raw materials from responsible supply chains. Because what we eat today can change our tomorrow. Because good food is a joy for the present and a choice for a better future. At Barilla we empower people to live and work responsibly and ethically, embracing our value system of integrity, trust, courage, intellectual curiosity and passion. Moreover, we acknowledge diversity as a key factor to drive our future: that is why our people are invited to bring their authentic self to work and enjoy acceptance and understanding. Brief Description Barilla Poland is seeking a talented individual to join our team as a Customer Service Specialist based in Warsaw. The individual will be reporting to the Demand Planning & Customer Service Manager Poland and will play a pivotal role in coordinating order processes, managing customer communication and executing demand planning activities, while driving operational efficiency. The successful candidate will be responsible for ensuring optimized On-Time Delivery (OTD), stock control and exceptional service levels, while proactively addressing customer needs and inquiries. Key Accountabilities + Ensure the effective operation of the Contact Center for Customers’ needs with regards to order management, delivery status, system set up, procedures’ implementation, master data and invoicing + Coordinate the orders’ process to increase OTD optimization, service level, stock control + Organize and execute order book check availability in SAP + Manage customer communication and process all customer complaints + Execute Demand Planning for the assigned Customers + Follow up product availability from the network and third parties, report & control Inventory Adjustments + Work on local/regional/international projects to simplify and optimize procedures + Strive for outstanding customer management and satisfaction levels + Work closely with other departments such as Sales, Marketing, Trade marketing and Logistics, to achieve optimization of all Demand Planning & Customer Service procedures + Maintain exposure and cross communication with the rest of Regional markets Qualifications + Bachelor’s Degree in Supply Chain or relevant Studies. Master’s degree will be highly appreciated + Minimum of 1-2 years of experience in demand planning, customer service or related roles within the FMCG industry. + Excellent communication and interpersonal skills, with a customer-centric mindset + Excellent knowledge of MS Office (Excel-advanced) + Very good knowledge of SAP environment, will be considered as an asset + Strong analytical & numerical skills + Ability to work cross functionally with tight timelines + Fluency in Polish and English language Important Information + The role is based in our Warsaw office, Poland. We offer hybrid working as a mix of working remotely and from the office. + The expected starting date is April 2025, with a full-time permanent contract. + Please apply your resume in English. Barilla is an equal opportunity employer. It is the policy of Barilla to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, gender, national origin, age, disability, genetic information or any other classification protected by government laws. Other classifications include, but are not limited to, family status, health status, multicultural differences, political ideas and sexual orientation.