To Apply for this Job Click Here

Job Title: Customer Service Specialist II

Position Overview: We are seeking a dedicated and organized Customer Service Specialist II to support the operations of an organization. In this role, you will assist the team, perform essential clerical tasks, and help ensure that program functions run smoothly and efficiently.

Key Responsibilities:

Train & Support: Guide and assist in training new Customer Service Specialists to ensure team success.Client Care: Assess client needs and collaborate with Family Development Specialists and Case Managers to ensure clients receive the best possible care.Program Coordination: Work with the Professional Development team to manage classroom capacity and program enrollment.Intake & Record Management: Assist with intake procedures and ensure the accuracy of electronic health records.Client Interaction: Manage walk-ins and phone inquiries, providing resources and referrals for available services.Scheduling & Communication: Schedule client appointments and ensure they are well-prepared for their visits. Route calls and assist with administrative tasks such as correspondence preparation and ordering supplies.Administrative Support: Ensure clients sign in at the front desk, manage incoming/outgoing mail, deliveries, and filing systems.File Management & Timekeeping: Collect and process timesheets, maintain secure client files, and assist with general office tasks.

Additional Responsibilities:

Set up meeting rooms, manage meeting agendas, and assist with billing or quality improvement tasks.Other duties as assigned by the supervisor.

Required Qualifications:

Strong proficiency in grammar and editing for business communication.Typing speed of 40 words per minute and basic familiarity with office software.In-depth understanding of filing systems and maintaining client records.

If you're looking for a rewarding position in a fast-paced, community-oriented environment, this opportunity is for you!

1408893_1740579170 To Apply for this Job Click Here