Customer Service Specialist - CFS

 

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

 

DHL Global Forwarding has an opening for Customer Service Specialist – CFS in Accra ,Ghana.  Support administration of Customer Services Process Management processes and activities that can be measured and managed against customer expectations and are in line with business strategy and objectives, Group guidelines and policies. Join us in connecting people and improving lives!             

 

In this Customer Service Specialist – CFS position   

  Support administration of Customer Services Process Management processes and activities that can be measured and managed against customer expectations and are in line with business strategy and objectives, Group guidelines and policies Support general admin tasks particularly in customer services, sales and marketing to integrate customer service plans and initiatives Under supervision support delivery of operational plans, measures to achieve defined results; operational plan includes customer order processing, shipping, returns, expected delivery dates, inquiries, and complaints Undertake generally repetitive tasks and activities to assist automate customer service support processes for overall process consistency, data accountability, improved productivity, reduced errors, and reduced response time Comply with established procedures to implement systems, standards, targets and customer feedback mechanisms Explain facts, practices, policies, etc. to others within the organization adhering to narrowly defined procedures, standards and guidelines Support and interact primarily with colleagues of own team Communicate information that requires some explanation or interpretation Address task-related issues appropriately to maintain work relationships Individual contributor without direct responsibility for leading others    

Now, here’s what we need from you.

less than 2 years Vocational/Specialized/Technical/Certification

We offer:

Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. Possible further career development Competitive salary  

Why join DHL Global Forwarding?

 

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

   

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

  The largest global network with more than 30,000 passionate employees The most efficient processes and fastest response times The best solutionsand best customer service  

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

 

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

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