Welcome page Returning Candidate? Log back in! Customer Service Specialist I Location US-MS-Pearl Posted Date 4 hours ago(9/25/2024 9:33 AM) Job ID 2024-17765 Category Loan Operations Type Regular Full-Time Job Grade 5 FLSA Status Non-Exempt Working Hours 8am - 5pm Job Location: Company Loan Operations - 10037 Overview

The purpose of this job is to respond appropriately, timely, and accurately to the needs of Trustmark’s external and internal customers by answering questions and/or resolving problems involving loan accounts.

Responsibilities Assist external and internal customers with accounts, which includes resolving loan account issues by submitting appropriate maintenance documentation for input to loan system; verifying, quoting, accepting and faxing pay offs; and processing overpayment for customers.Process and balance loan transactions and payments.Analyze, conduct research of bank records, and proactively resolve less complicated loan account requests/issues received directly or by referral from Customer Contact Center.Monitor and correct matured loans and credit line reports as well as reviewing credit line problem statements as alerted by system prior to statement mailing.Distribute route work.Perform additional duties as assigned. Qualifications High school education/GED and two years customer service experience Basic knowledge of customer service procedures and techniques (2 years experience)Functional loan knowledge such as calculating interest, loan-billing transactions, problem solving, balancing transactions, etc.Knowledge of how to effectively handle a high volume of external and internal inquiries and demands10 key calculator (test)Ability to comprehend/interpret questions involving loan accounts and articulate/communicate effective written or verbal responseAbility to recognize barriers to customer satisfaction; proactive in eliminating/overcoming barriersDetail oriented with an emphasis on accuracyComputer skillsTime management principles to prioritize workloadAbility to work well under pressure and within tight deadlinesAbility to accurately batch, balance, and process loan transactionsData Entry test 6,000 key strokes with 10% or less error rate Options Apply for this job onlineApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Trustmark is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran or disability status, and any other status protected by law. Upon request, reasonable accommodations will be made for all qualified individuals with disabilities. If you need accommodation for any part of the application process because of a medical condition or disability please send an email to careers@trustmark.com or call 866-213-1418 to let us know the nature of your request.

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