At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging. **What You Can Expect** Acting as a liaison between sales / marketing / tender, GBS Order Management and CEE Commercial Operations teams in order to provide the highest standard of services to Czech customers. This covers all aspects of loan bookings, customer communication, disputes, service complaints, cooperation with logistics, warehouse and freight companies **How You'll Create Impact** + Supporting the order entry process by clarifying incomplete or low quality order data + Managing loanset in SAP from order entry through booking, invoicing and final reconciliation of sets + Creating masterdata requests for new customers or changes of existing ones + Resolving disputes + Managing service complaints received from customers – in SAP or another dedicated tool + Issuing credit notes + Performing internal controls on open orders, open invoices, FOC orders + Managing expired and near-to-expiry products in consignment and loaners **What Makes You Stand Out** + Problem solving and decision making + Effective team working, customer Interaction and communication skills + Planning, organizing and time management + Self motivation and drive + Ability to prioritize and plan own workload. + Customer focused. + Ability to mentor and motivate team members as required **Your Background** + Computer literacy with experience using MS Office applications and SAP + Customer Services Experience + Good communication skills + Good telephone manner + Resolving of disputes + **Fluent in Czech** **Travel Expectations** EOE/M/F/Vet/Disability