Job Description:

POSITION SUMMARY: 

The Customer Service Representative is responsible for providing exceptional customer service to our customers. This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity.   

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Primary internal contact for the customer and (dedicated) sales representatives in the field for all process around quoting, order management and product / delivery information.Responsible for receiving, monitoring, and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism Creates and administers quotes based on the instruction of the Sales RepresentativesOpens customer accounts by recording account information.Maintains customer records by updating account information.Provides accurate, valid, and complete information by using the right methods/toolsBe able to manage large amounts of chats, emails, and other communication channelPhone duty- answers telephone calls assuring the highest possible availability on the phoneHandles customer complaints, provides appropriate solutions and alternatives within the time limits; follow up to ensure resolutionFollows communication procedures, guidelines and policiesPerforms other responsibilities/duties that may be assigned

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Job Requirements:

Most Important Qualifications and Competencies:

Experience in customer service job is preferredNative level French speakerBusiness level of English is required as well, due to internal communicationExcellent communication skills (friendly, positive, and efficient)Always maintain a positive and friendly tone with customersIntelligent and pro-active in finding solutionsIndependent, self-motivated, and goal-oriented working styleExcellent phone voice and skillsGood organizational and administrative skills, able to multi-task, prioritize and manage workloadsOutstanding commitment, reliable, flexible, and able to work in a teamAbility to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel)Ability to adapt and implement new procedures as required to provide excellent customer service

This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

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Operating Company:

Ormco

Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.