QUALIFICATIONS:

Candidate must possess at least Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent At least 1 year of working experience in the related fiel is required for this position

 

DUTIES AND RESPONSIBILITIES:

Primary duties include answering questions from clients and resolving problems, setting goals to meet the needs of each team member as well as monitoring the progress of customer cases in their company's tracking system; monitoring of online reviews and satisfaction ratings