Description Robert Half is seeking an experienced Customer Service Supervisor for a Seasonal opportunity with a growing organization in the e-commerce industry. The ideal candidate will have prior experience managing a sales or customer care team. Responsibilities: • Lead a team of sales and customer care advisors and motivate them to meet or exceed targets. • Develop and implement strategies to achieve department goals and objectives. • Provide ongoing training, coaching, development and support to team members. • Monitor performance and provide regular reports to senior management. • Collaborate with internal departments to maximize sales and improve overall customer experience. • Evaluate and respond to customer feedback to enhance the Customer Service experience. • Handle special orders and identify when an escalated case should be taken over by a supervisor • Handle escalations effectively, providing solutions that ensure the best possible outcome. • Conduct regularly scheduled team meetings and one-on-one coaching to review performance with Direct Reports. • Support Supervisors with other daily Supervisors tasks, as required. Requirements • Proven experience in a supervisory role within sales or customer care • Proficiency in Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems. • Exceptional ability to manage and answer inbound calls, providing excellent customer service. • Knowledge and understanding of e-Commerce. • Solid background in retail, including understanding of store operations and customer service. • Excellent communication skills, both written and verbal. • Strong problem-solving skills and the ability to make decisions under pressure. • Flexibility to work during peak retail hours, including evenings and weekends. • High level of organizational skills and attention to detail. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .