**Job Description:** + Customer Service Supervisor Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles — they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end. Within the group, DEXIS solutions include a full portfolio of award-winning digital solutions from intraoral x-ray to CBCT and intraoral scanning to treatment planning software. Currently we are looking for an experienced Customer Service Supervisor. In this role you will colaborate closely with the Senior Manager for Customer Experience Diagnostics EMEA. + What is your role going to look like?• You can expect leading and mentoring a team of 12-14 members focusing on DEXIS product and service hour order management and customer inquiry resolutions. + • Find the best ways to secure and follow up on high standards of Customer Experience (phone calls coverage, backups, professional customer approach).• We will encourage you to identify improvement areas of global processes and procedures linked to customer service and technical administration.• You care how to build and maintain excellent relationships with various stakeholders (sales, technical support, cash collection, finance, warehouse colleagues).• Take a lead and connect with stakeholders to represent the CS organization.• Collect and act on Customer Experience feedback on a global scale.• You guarantee the customer experience cycle in all service incidents with sense of urgency, strengthening customer loyalty. What can you look forward to?• WELL certified officeso we’re the only office in CEE with Platinum certification in WELLo program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature...)o initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)Ulekare.cz – medical support for you and your family (24/7 medical consultation, appointments, vaccinations)• 25 days of vacation• 4 paid sick days• Meal vouchers• Hybrid work model• Contribution to wellness and leisure activities - Multisport and Edenred• Retirement plan contribution and life insurance• Language courses• Employee Assistance Programo free consultations in mental health, legal and financial areas for you and your family members• Company discounts• Attractive work environment in Prague 8 – Libeň• Free parking in the office• Relocation support _This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building._ \#LI-LN1 **Job Requirements:** + What will you bring?• At least 3 years of managerial experience in customer facing team• Previous experience from international customer-facing environment• Strong leadership skills and team-oriented personality• Proven successful experience of building and developing high-performing teams• Stress management, structured approach and goal orientation• Risk and project management skills driven by customer focus• Expert knowledge in SAP, Oracle (or other order management systems) and CRM• Ability to build strategic work relationships and negotiate with internal and external customers• Efficient communication, provide constructive feedback, mentorship and coaching + Previous experience from international customer-facing environment in the full lifecycle Order to Cash. + Advanced or proficiency English Level, plus Italian/Spanish/French/ or German proficiency level - C2 + Expert knowledge in SAP ERP systems, focus in the sales module + Valuable knowledge as User in CRM systems + Oral and writing communication skills + We’re looking forward to receiving your CV. Once being onboarded, you can expect comprehensive product training and continuous support from your direct supervisor and other team members **Operating Company:** DEXIS Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place. Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care. Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .