The Customer Service Supervisor is responsible for organizing and coordinating the day-to-day Customer Service activities. Provides expertise and customer service support to internal/external customers. Interaction with phone-based customer to answer and resolve a wide variety of inquiries. Coordinates, supervises, and is accountable for the daily activities of business support, technical, or production team or unit.

Responsibilities

·         Supervise and drive improvement in the processing of Completions customer sales orders

·         Liaise with business unit supply chain and production on manufacturing schedules and on urgent orders

·         Ensure that customer requirements are met and shipping instructions are followed

·         Identify and document process improvements

·         Assist customer service staff with issues and facilitate with resolution

·         Handle all aspects of Order Management in JD Edwards for domestic and international shipments

·         Review customer purchase orders, letters of credit, etc. and look for any red flags that may be evident

·         Provide order acknowledgements back to the customer and appropriate salesperson with availability date, correct pricing and tentative shipping date

·         Ensure compliance to Weatherford international trade guidelines and relevant governmental trade compliance regulations

·         Conduct daily meetings to discuss order issues, coordinate shipments with Production, Procurement, and Shipping Departments at each facility

·         Provide pricing and delivery information to customer in a timely manner with changes to be communicated as soon as possible 

·         Maintain Shipped Not Invoiced Aging Report to 1 week or less 

·         Stay current and compliant with all JDE order functions and related updates from other Weatherford entities (e.g. Accounts Receivables department)

·         Provide customer with timely updates as they occur 

·         Monitor order from the time the purchase order is received until the inventory leaves the dock

·         Report gross margins that fall below acceptable levels to appropriate management

·         Carry-out work assignments to the highest quality level

·         Perform various other duties and activities as assigned by supervisor within the physical constraints of the job

·         Know and understand Weatherford Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions 

·         Must understand and comply with all safety rules and company policies of Weatherford

 

Requirments

·        Excellent customer service skills 

·        Ability to comprehend critical documents

·        Ability to multi-task

·        Proficient computer skills

·        Excellent oral and written communication skills

·        Strong organizational skills