If you want to reshape the world and discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers. We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe. We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us. We are seeking a **Customer Service Supervisor** to join our dynamic team in Garden Grove, California. If you're motivated, hard-working, and ready to make an impact, we want to hear from you! **Job Summary:** The Customer Service Supervisor is responsible for effective leadership of the Garden Grove customer service team. This role includes training and daily support to all Customer Service Representatives. This role consists of: support customer service with daily issues; purchase orders, complaints, returns, credit issues, ship dates; Collaborate with Marketing, Sales and Business Development to develop proposals to be provided to customers. Manage continuous improvement to order entry process. Serves as a liaison between customers, internal operations, and field sales personnel regarding product commitment, production schedules and ship dates. Keep customers informed of delays or other special issues affecting their sales orders. Train staff or employees to deliver excellent customer service and involvement of staff appraisals and recruitment process. **Key Responsibilities:** Customer Service – Lead a team of Customer Service Associates in managing the Customer Service contract review, request for quote (RFQ), part build, and order entry responsibilities as outlined in standard operating procedures. Drive accountability to ensure: + Customer purchase orders are appropriately reviewed to determine if product has been previously quoted. + Customer is kept informed of the status of pending purchase orders, RFQs, virtual part builds, and promised delivery date. + Issues putting orders at risk are addressed immediately and/or escalated. + Purchase order reflects correct price, precise part and Rev level, existence of signed drawing, delivery schedule, any customer technical / assembly / packing requirements, and shipment terms and conditions. + Ensure Customer Service excellence goals are met for all assigned customers. Initiate order processing, follow up on all aspects of the order and interact with customers on all matters including order status, expediting requests, quality complaints, returned materials, credits and allowances. Monitor all orders to insure delivery schedules are met. Formally, and proactively, report progress and order status to the customer as necessary. Provide late order notifications to customers, troubleshooting problems that may occur from these delays. + Help establish goals and objectives for team of Customer Service Representatives. Schedule monthly 1:1 meetings to monitor progress and coach direct reports to success. Provide career development opportunities through coaching employees, formal training, networking with business partners, job shadowing, and customer visits. + Provide Sales and Marketing support as required. This may include special reporting, projects, surveying, or arranging customer visits for self or members of the team throughout the year. Support Customer Service Manager and site needs by participating and leading projects that will drive positive change in the customer experience, as well as reduce complexity and eliminate time and cost. + Bachelor's degree in Supply Chain Management, Business Administration, or a related field. + Minimum of 5+ years of experience in a customer services, preferably in a manufacturing environment and aerospace industry. + Proficiency in procurement systems and e-tools, such as QAD, MQ1, SalesForce, CertCapture and OnBase, Microsoft Office, etc. preferred + Excellent organizational skills and detail-oriented. + Good interpersonal skills both verbally and in writing, enthusiastic, and skilled in negotiation. + Ability to work independently and under frequent pressure with time management skills in order to meet deadlines. + Effective decision-making skills and ability to solve multifaceted problems + Ability to analyze data and make strategic decisions. + Visible to all employees and must interact with various departments through integrity, knowledge, and personal example. Positive attitude and team player. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates.- **Provided is the national pay range for this position which is $** **79,500 to $123,500 per year,** -however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 12% of base salary based on company and individual performance measures.- **The Total Target Cash range (base pay and annual bonus) for this position, is $87,450 to $135.850** . Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee. **Employees have the flexibility to choose the benefits that best fit their individual needs** . + **Health and Wellbeing -** **-** Supporting your wellbeing, to thrive in life and work. + Medical, Prescription Drug, Vision, and Dental Insurance + Healthcare Saving Account and Flexible Spending Account options + LiveWell Wellness Program + Employee Assistance Program (EAP) + Paid Time Off and Paid Parental Leave + **Retirement and Protection -** -Helping to make the future life you want a reality. + 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan + Company-provided Life Insurance, AD&D, Short-Term Disability + Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance + **Additional Benefits -** -Helping shape the experience and impact you want + Commuter Benefits + Group Legal + Identity Theft Protection + Auto and Home Insurance + Pet Insurance and Discounts + Back-up Child & Elder Care + PerkSpot Employee Discount Program + **_Additional based on Role:_** + _One pair of company-issued steel-toe shoes, and safety glasses; annually_ Saint-Gobain’s innovations touch almost every major industry around the world, moving us forward, making meaningful connections, and inspiring us to go beyond the impossible. Within Mobility, our teams design and engineer critical, high-performance materials and proven solutions – most in challenging conditions and core systems that play an important part of our daily lives – as we drive to work or with family, fly on an airplane to explore the world, process samples for medical research, build a better rocket to go as far as we can in outer space; and dive deep under the sea to power our world. We are driven to collaborate with our customers and communities to improve and engineer the world of tomorrow! Our team members recognize that we all create the environment for people to succeed, with a culture built on respect, open and honest communication, and honoring our commitments to our customers and each other. And at the heart of our culture, we’ve learned working together makes good ideas, great ones. With a legacy dating back more than 360 years, Saint-Gobain offers employees the stability and security of a leading Global 500 corporation while operating like multiple small and agile start-ups, where entrepreneurial spirit, pioneering teamwork, and bold, forward-thinking ideas pave new paths. Every team member is encouraged to develop and leverage their unique expertise and strengths to make the greatest impact on the company and our end users. At Saint-Gobain, you’re empowered and equipped with countless opportunities and resources for professional development. You will find the support you need to create a vision and roadmap for your career, and make that vision a reality. - Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.