Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Customer Service Supervisor

What does a successful Customer Service Supervisor do at Fiserv?

A successful Customer Service Supervisor at Fiserv leads a dynamic team of call center agents to provide exceptional customer service and support. This role ensures that the team operates efficiently and effectively, meeting performance targets that drive customer satisfaction and operational excellence. You will be at the forefront of fostering a positive work environment, nurturing talent, and solving complex customer issues.

What you will do:

Supervise and mentor a team of15-20 call center agents to achieve performance goals.Monitor and analyze call center performance metrics to ensure objectives are met.Implement and refine processes to enhance customer experience and operational efficiency.Respond to inquiries that are highly complex in nature and diagnose issues.Support application, IT hardware, and software products.Handle problem recognition, research, isolation, and resolution steps.Own issue resolution and coordinate with external resources, including product development and software/hardware partners.Conduct regular performance reviews and provide coaching and professional development.Handle escalated customer inquiries and complaints with a focus on resolution and satisfaction.Collaborate with other departments to streamline customer service operations.Ensure compliance with company policies, industry regulations, and customer service standards.

What you will need to have:

2 years of experience in call center operations.2-3 years of experience in a supervisory or managerial role within a call center environment.1-2 years of experience in personal computer usage, tracking performance, handling escalated calls, and troubleshooting.1-2 years of experience in customer service management, including face-to-face or call center level service.1+ years of experience in performance management and coaching.

What would be great to have:

Bachelor’s degree in Business Administration, or a relevant field, and/or equivalent military experience.2+ years of experience with call center management tools and technologies.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.