Mississauga, Ontario, Canada
22 hours ago
Customer Service Supervisor
Join a team recognized for leadership, innovation and diversity

Supervise a Field Service Engineering team for the [fill in the blank] organization. You will apply your leadership skills to improve team performance. You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholder. You will act as mentor to train and develop future managers.

Key ResponsibilitiesSupervise team activities and performance Collect and report performance metricsDevelop team and team membersIdentify opportunities for process improvementAssign and supervise project work\n\n\n\n

\nYOU MUST HAVE
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\n\n\n\tHigh School diploma or GED is required\n\t5+ years Mechanical troubleshooting and repair experience required\n\t5+ years Electrical troubleshooting and repair experience required\n\t5+ years’ experience with MS Office (Word, Excel, PowerPoint and Outlook)\n\n\n

 

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WE VALUE

\n\n\n\tShift work may be required.\n\tProven leadership and management skills, with experience in leading a team\n\tExcellent communication and interpersonal skills\n\tStrong problem-solving and decision-making abilities\n\tExperience working with conveyor maintenance or related industrial equipment\n\tMaterial handling experience in Conveyor, sortation, palletizers, and robotics is a plus.\n\tControls Troubleshooting experience a plus\n\tNetworking Troubleshooting experience a plus, but required for Sr. Level.\n\t2+ yrs Leadership experience\n\tPassion for delivering exceptional customer service and satisfaction\n\tAbility to work independently and as part of a team\n\tStrong organizational and time management skills\n\tContinuous learning and adaptability to changing customer needs and industry trends
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Accommodation is available upon request for applicants with disabilities under the Ontario Human Rights Code.

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\nABOUT HONEYWELL
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\nHoneywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.
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\nTHE BUSINESS UNIT
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\nLifecycle Solutions and Aftermarket Services for advanced migrations, workforce productivity, and plant digitalization.
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\nHoneywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. 
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\nAdditional InformationJOB ID: HRD259724Category: Customer ExperienceLocation: 3333 Unity Drive,Mississauga,Ontario,L5L 3S6,CanadaExemptGlobal (ALL)
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